SHIPPING & CORONAVIRUS EFFECT UPDATE 🚨
In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected.
Affected by the COVID-19, some areas into a "lockdown", if you live in these areas, our shipping times are slower than usual ship times.
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are: 5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
*Delivery times vary depending on your location（update on March 2021)
You will receive tracking information of your parcel by email between 5 to 7 business days of ordering.
If you have any question or you change your mind, please contact us feel free.
WHERE CAN I FIND MY TRACKING NUMBER?
All tracking will be available once the item arrives in the destination country! Once the item arrives we will be able to update you with the tracking number.
WHEN WILL YOU SHIP MY ORDER?
Your order will ship out as soon as it’s processed by our warehouse. Our order processing times are:
5-7 Business Days Depending On Product Design and Item. Most of our items are made upon order to ensure the best quality for our customers!
You will receive tracking information of your parcel by email between 5-7 business days of ordering.
Expedited shipping (pay service)
You could contact firstname.lastname@example.org to update it.
MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.
Please contact us at email@example.com
THERE’S SOMETHING WRONG WITH MY ORDER.
Please email us or message us on Facebook for the quickest reply!
HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?
We typically process returns/exchanges within 48 hours upon receiving your package.
WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?
Due to our licensing agreements, some of our licensed products are limited to select countries.
DO YOU SHIP INTERNATIONALLY?
We currently ship to over 50 countries!
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Shipping times vary depending on your country of residence and the shipping method you select.
WILL I NEED TO PAY DUTIES AND TAXES?
Shipping is free, but the customs tax on international shipments are the customer’s responsibility and vary depending on the country.